Case Study

Streamlining Recruitment Business

The client is one of the largest and fastest growing companies in the recruitment industry. Our client’s previous engagement for Recruitment was via an onshore shared service model.

Business Challenges

As a rapidly expanding company, the client wanted to build a plug-and-play model to easily integrate services for newly acquired brands. In addition, the client was also looking to increase efficiency by pushing the limits on existing KPIs as well as reducing its finance and accounting costs.

How SGLN Technologies Helped

• Established a dedicated offshore recruitment team to work closely with the client’s onshore Operations and Recruitment Managers, introducing defined processes to understand end-client behavior and build a strong knowledge base.
• Developed and agreed on a clear escalation matrix with the client and enabled continuous improvement by challenging existing KPIs to increase efficiency and delivery quality.
• Assigned a dedicated, industry-specialized recruitment team to source highly qualified candidates, professionally format resumes, and conduct thorough screenings led by experienced Senior Leaders—ensuring delivery of top-tier talent from competitor organizations with a 0% rejection vision.
• Stabilized the recruitment process, making it scalable and efficient—allowing new business units or requirements to be added seamlessly, like a ‘plug-and-play’ model, enabling the client to focus fully on business expansion.

All teams meeting SLAs on time